Returns & Exchanges

    We hope you love the items you purchased from us as much as we do. If for any reason you are not satisfied with your purchase, you may return items according to our return policy below. Final sale items are not be returned or exchanged.


All items must be returned in original condition (unworn, unwashed, and unaltered) with security tag and all other tags attached, preferably in the original plastic bag in order to receive a refund in the original form of payment. Items that do not meet these criteria or returned in un-saleable condition may not be accepted for returns. All returns must include a Return Authorization Form.
Customers in the United States must contact us within 10 days of receiving the item to request a Return Authorization Form


Please e-mail info@hermioneelma.com with your name, e-mail, and Order ID#. If the above conditions are met, you will receive a refund for the items returned in the original form of payment, minus return shipping. Unfortunately, we are unable to refund any initial shipping charge.


Once we have received your return, it will be processed within 2-3 business days. Credit card refunds may take up to 10 business days to be processed by your bank and can be highly variable.


We’re happy that you love your items from us, and are happy to assist with exchanges if you need a different size/color/item/etc. You can exchange your item within 10 days of receipt, but there will be a 30% restocking fee.


Once we have received your return, we will process a refund for the returned item.
Need more help? Please feel free to contact us at info@hermioneelma.com with any additional questions.